DJI Releases Response to Recent Reports

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DJI Releases Response to Recent ReportsDJI

New Reports Indicate That There Is A Serious Issue With The New DJI Spark Drone

Early this week we ran across multiple stories about people are complaining that their new DJI drones were literally falling from the sky., The drone in question being the new DJI Spark drone. It appears that fourteen separate complaints across two forum posts  – reported that while flying, their Spark drones switched off and fell out of the sky. In some cases, the drones were close to the ground and were easy to retrieve and send diagnostic information. In others, the drones crash landed in thick woods, or, in a couple of instances, in lakes.

Well according to Quartz, it looks like the industry leader has finally provided an updated statement:

DJI is aware of a small number of reports involving Spark drones that have lost power mid-flight. Flight safety and product reliability are top priorities. Our engineers are thoroughly reviewing each customer case and working to address this matter urgently.

DJI products are tested for thousands of hours, and the overwhelming number of customers enjoy using our products with minimal disruption.

We are looking to implement additional safeguards with a firmware update which will be issued soon. When prompted on the DJI GO 4 App, we recommend all customers to connect to the internet and update their aircraft’s firmware to ensure a safe flight when flying their Spark.

So there you go. Stay tuned for more updates on this issue.


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